Impact Learning Systems is a division of Miller Heiman dedicated to training firms on how to better communicate with their customers. The claimed results of this program include, but are not limited to, a higher rate of customer satisfaction, reduced escalations, and improved staff morale. They have worked with hundreds of companies thus far and seem to have no intention of slowing down any time in the near future.
The ways that Impact Learning Systems works with its clients are simple and effective. Training programs can be presented a multitude of ways: A trainer can visit the location of your choice and deliver the course personally, or your employees can access it online. You also have the option of ordering a toolkit that can be used to teach the course's content yourself.
The multitude of training options makes the process of educating your employees quite convenient. If you've been struggling to figure out how to improve customer service, this service is definitely worth checking out. Their website has a wide range of information you can use to garner a better idea of what this training program is all about. Impact Learning Systems is certainly a leader in the customer experience industry. Not only for their clients, but potentially for your customers too.